If, after adding an item to cart, you receive a message reading "Selected quantity is not available at this time," please wait and attempt to add the item at a later time. Merchandise availability on is subject to change. Orders cancelled, refused or returned as undeliverable when sent to the address provided by the customer deprives other customers of the opportunity to purchase these products and is burden to our warehouse and web department and therefore will be subject to a 20% restocking fee if returned. Once an order is placed for these items, the sale is final and cannot be cancelled, refunded or exchanged. We reserve the right to cancel the orders or accept the multiple purchases at our sole discretion. Multiple orders placed for the same product on items limited to one (1) per customer is a violation of our policy and deprives other customers of the opportunity to purchase these products and is a cost and burden to our warehouse and web department. We reserve the right to refuse bulk orders. We reserve the right to ban any user that we suspect might have aided by browser automation, or a reservation service. Return requests will be denied for suspected resellers. Items ordered on cannot be exchanged at any Undefeated Chapter Store. Packages returned to Undefeated are subject to an CA$12.00 restocking fee. ![]() Please include your (I-#) along with a brief description of your issue. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please contact for all order and return inquiries. For all non-sale items, returns must be made within 14 days of arrival accompanied by the original packing slip in new/unworn condition with tags. does not offer store credit for any reason, including for returns or exchanges.Īll sales are final on all launch product, Bape, women's and men's inner and/or undergarments, and sale items. If you wish to exchange an item, you have to return the item and make a new purchase online. We are not responsible for any lost, stolen, or damaged shipments.Īll sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled. We will only ship to address provided at checkout. We cannot and will not change or intercept a package to alter the delivery. Multiple orders cannot be combined after they are created. We cannot ship to APO, FPO, DPO addresses, or P.O. Unfortunately, we do not ship internationally. Prices displayed on the website are exclusive of taxes. Business days do not include Saturdays, Sundays, or holidays. Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery. International shipping is currently unavailable at the moment but will return very soon. ![]() Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery for domestic orders. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email. ![]() Also, for your convenience, you can click the ‘Check your order’s status’ link in your order confirmation email.Īn order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information is sent. ![]() Unfortunately we cannot cancel an order once it is place.ĭue to the current climate with COVID-19, you may experience a delay in an email response, shipping times, and return processing.
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